Return Refund and Replacement Policy
Updated 11 October 2026 · Version combined-ai-2026-10-11
These policies explain how the house handles accounts, enquiries, purchases and personal information. Please contact us if you would like any part explained before agreeing to an order.
How to request help
Email argscentnote20@gmail.com or use account support or official WhatsApp +234 906 558 5598. Include your reference, the issue and the remedy you seek. Photographs and batch details can help where available, but we do not automatically reject a claim because an unapproved deadline or evidence requirement was not met.
Faulty wrong or damaged products
We assess damaged, incorrect, defective or misdescribed products and provide the remedy required by applicable law. Opening packaging to discover a defect does not automatically remove protection. The appropriate outcome may include replacement or refund; we discuss safe return arrangements and responsibility for reasonable return costs.
Other returns and bespoke products
Ask before returning a product so we can confirm safe transport and the correct address. Change-of-mind, used fragrance and genuinely personalised orders are assessed under applicable rights and the written terms agreed before purchase. There is no blanket no-refunds rule. Customisation does not excuse defects or failure to supply the agreed item.
Refund handling
An approved refund is recorded against the original transaction and confirmed to you. Cancellation or an admin status change is not proof that funds have been returned. The agreed provider and bank processing times may vary; we do not promise an unverified refund deadline. Contact the house for the amount, method and current status.
Contact the house
argscentnote20@gmail.com · WhatsApp +234 906 558 5598